No transfers or refunds. Ticket sales are final, however if there is a reason you cannot attend please let us know a minimum of 72 hours ahead of the event and we may offer you a discretionary refund or transfer onto another event depending on circumstances.
If you are running late please do call or email us to let us know. If you are more than 20mins late for an event we may not be able to allow you entrance.
Tastings and events are strictly for over 18s only, we operate an under 25s policy so if you are lucky enough to look under 25, we may ask you for your ID.
When attending an event please treat the bar and our guests with respect. Rude, rowdy or drunken behaviour will not be tolerated, we reserve the right to remove a person or persons from an event due to unreasonable behaviour, damage to the venue, or our property, or if any of our staff suffer abuse. No refunds will be given.
We cannot cater to dietary needs for our pairing events, we advise you contact us before booking to check the food offering and whether it is suitable for you.
In the unlikely event of the Grain & Glass having to cancel your booking, we will:
– Offer you tickets to an alternative event.
– Offer you a full refund of all monies that have been paid at the time of cancellation.
We often have photographers at events. We use images captured at festivals and other events for marketing and promotional materials, and on social media. If you do not want to be included, please let the photographer know at the time.