No transfers or refunds. Ticket sales are final, however if there is a reason you cannot attend please let us know a minimum of 72 hours ahead of the event and we may offer you a discretionary refund or transfer onto another event depending on circumstances.
If you are running late please do call or email us to let us know. If you are more than 20mins late for an event we may not be able to allow you entrance.
Tastings and events are strictly for over 18s only, we operate an under 25s policy so if you are lucky enough to look under 25, we may ask you for your ID.
Online Tastings – You must be over 18 years old, in order to take part in these tastings, by buying tickets you agree you are legally allowed to buy and consume alcohol.
Please note we can only ship online tasting packs to addresses in the UK mainland.
When attending an in-house tasting event please treat the bar and our guests with respect. Rude, rowdy or drunken behaviour will not be tolerated, we reserve the right to remove a person or persons from an event due to unreasonable behaviour, damage to the venue, or our property, or if any of our staff suffer abuse. No refunds will be given.
We cannot cater to dietary needs for our pairing events, we advise you contact us before booking to check the food offering and whether it is suitable for you. If you have deemed a tasting suitable for you, please notify us of any allergens or dietary needs we may need to be aware of in advance of the event and where possible we will do our best to contact the producer/chef to see what can be done to accommodate you. Or if we believe it to be too dangerous to serve you (we do not have an on-site kitchen and cannot control food prep) we will offer you either a refund or alternative event tickets.
In the unlikely event of the Grain & Glass having to cancel your booking, we will:
– Offer you tickets to an alternative event.
– Offer you a full refund of all monies that have been paid at the time of cancellation.