To confirm a booking card details will need to be authenticated, should you ‘No Show’ or cancel on the day a £10 per person fee will be taken to cover losses.
If you are running late please give us a call on 0121 551 5942 to let us know.
On a busy night if you are running more than 15 minutes late and haven’t contacted us, we reserve the right to offer the table to other customers as you will be assumed a ‘No Show’ and a £10 fee will be deducted. If you show up late without giving us notice, we will still try and seat your party however it will depend on whether we have the availability and we cannot guarantee we will be able to.
If you cancel on the same day as your booking, this too will incur a £10 per person fee.
Should you need to move the booking, let us know and we will happily reschedule the booking any time up to 48 hours ahead of your booking date up to two times only, after the second date change the booking is final.
If the size of your party changes, please let us know a minimum of 48 hours ahead of the booking so we can advise whether we can accommodate the additional people. If numbers drop, please also let us know so we can open up other bookings. If additional people turn up unexpectedly on the day, we will do our best to accommodate them but may not have seats/table space for them if we are fully booked.