Private Tastings Policy

Tasting Details

These are the specific details of your tasting and state parameters of the event as well as the date and time of your booking with the Grain & Glass which will be emailed to you on confirmation of your booking. These are what the booking and financials relate to when discussing the event.

Payment

Tastings for two brought as gifts will be issued as a ‘voucher’ and the booker or recipient will need to email us directly with their preferred booking date & time using the email address printed on the voucher card which will be posted.

When you book with the Grain & Glass, we will issue you an email which will include a payment link and schedule based on an agreed cost per head. This will also state when monies are owed depending on the date of your booking.

This will be:
For groups of 4 or less

The full amount paid upfront ahead of the booking as a non refundable pre-payment.

We will allow a confirmed booking to alter the date up to two times up to 14 days ahead of their booking date, thereafter the booking is final. Bookings made for November and December are final and cannot be moved.

No shows and any cancellations within 14 days of the booking will not be refunded.

For groups of 5 or more

50% deposit (based on total agreed numbers) is due on confirmation and is non-refundable. The booking is not confirmed until this has been paid.

The remaining 50% is due a week before the event. If you have any additional guests, the fee for these people will be expected at this time.

If guests cancel, we can amend the final amount as long as it does not go below half the total booking size. ie. if a there is a party of 24, the minimum party size will be 12 people, if there’s 5 people, the minimum will be 3.

We will allow a confirmed booking to alter the date up to two times up to 14 days ahead of their booking date, thereafter the booking is final. Bookings made for November & December are final and cannot be moved.

No shows will not be refunded.

Cancellation

If you need to cancel your tasting event you will be liable for the 50% deposit. This is non-refundable.

If the rest of the monies have been paid the week prior to your tasting event, these cannot be refunded.

If the final 50% has not been paid, then the booker will not be liable for this.

In the unlikely event of the Grain & Glass having to cancel your booking, and it is not because of Coronavirus government restrictions, we will:

If it is not time sensitive, offer you another date and time with the same arrangements.

Offer you a full refund of all monies that have been paid at the time of cancellation.

If we are forced to cancel due to government instruction, we will postpone your booking indefinitely until we can re-open and reschedule your booking as a priority.

We reserve the right to remove a person, persons or cancel the event due to unreasonable or antisocial behaviour, damage to the venue, or our property, or if any of our staff suffer abuse. No refunds will be given.

Booking Terms for Truly Customers

We will allow a confirmed booking to alter the date up to two times up to 14 days ahead of their booking date.

From that point the date is final and the booker will not be able to change or cancel their booking without losing it.